Q: Is this really a lifetime guarantee?
Yes ... absolutely your plaque is protected with a lifetime guarantee.

Q: Do you offer a printed catalog?
Not at this time.

Q: What methods of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover as well as debit cards which bear the Visa or Mastercard logo.

Q: How much text can I put on my plaque?
The name plate can contain 4 lines of 35 characters each.

Q: What are your shipping charges?
We use UPS and USPS. UPS does not deliver on Saturday and Sunday. UPS will not ship to a Post Office Box, we need a valid street address to ensure proper delivery. There is an additional $10 charge to ship to APO-FBO boxes. We can ship to our friends in Alaska, Hawaii and Puerto Rico for an additional charge.

Q: Do you offer shipping insurance?
All plaques are insured against loss and damage during shipping at no extra cost to you.

Q: Will I be charged for redelivery of my order?
Charges will apply to orders requiring reshipment due to incorrect delivery information by the customer.

Q: Is Internet shopping safe?
Yes. Authorize.net assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered.

Q: What if I make a mistake on my order?
Please e-mail us as soon as possible. Depending on the item, we will send out a replacement engraving plate or replace the item. Naturally, if we make the mistake there is no charge... If the customer makes the mistake there will be a charge.

Q: Can I change my order after receiving confirmation?
All sales submitted online enter our system and are sometimes processed immediately. Therefore, any changes may be charged a fee for work done. Please confirm order quantities and name plate information when ordering. Cancelled orders may result in production time charges.

Q: What if an item is damaged or defective, what is your policy?
We ask that you inspect your order upon arrival, if there is any damage note it with the carrier immediately. If you notice a defect notify us immediately. We will do everything possible to correct the situation to your satisfaction. Since our products are personalized they cannot be returned except for the above reasons.

Q: What base color choices are available?
Refer to our product page for selections. Think of where you will hang the plaque and match the plaque color according to the best image you are trying to convey as it compares to the wall color.

Q: How long will it take before I receive my little masterpiece?
Usually within 2 weeks.